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Edible Ink Printers can be an exciting and valuable addition to your sweet making business. They do, however, require regular maintenance and patience to troubleshoot any issues should they arise. With this in mind, we urge you to consider this before purchasing your edible ink printer.
Should you need to contact us, it is our policy to firstly work through the troubleshooting with you to see if it can be resolved, in the same way, you would troubleshoot any error in your standard ink printer.
We appreciate being notified by you as soon as you think there is a problem with your printing system. This affords the greatest chance of a successful outcome.
If there is a fault with your EIS printer you can be comforted by the fact that our printing systems come with a 12-month warranty. This warranty is provided by Edible Image Supplies NOT Canon, as you are using Edible Image Supplies edible ink.
We do request that you familiarise yourself with our terms and conditions. This is especially worth reviewing if you are new to purchasing an edible ink printer.
Our Terms and Conditions state (see website for detailed T's& C's):
NOTE: Edible Image Supplies ink must be used for the duration of the warranty period, otherwise the warranty is void.
For all the non-edible aspects of troubleshooting for your printer, download your printer manual directly from the Canon website.