Terms & Conditions

EDIBLE IMAGE SUPPLIES

WEBSITE TERMS AND CONDITIONS


This website is owned and operated by Edible Image Supplies ABN 42 609 442 793 (“we” “us” and “our”). By visiting this website, “you” (the “customer”, “purchaser” or “website user”) acknowledge and agree to these Terms and Conditions and the terms of our Privacy Policy which can be accessed at Privacy Policy


Privacy


By visiting this website, you consent to the collection, holding, use and disclosure of personal information provided by you, in accordance with the terms of our Privacy Policy. We will not notify you every time we collect your personal information. Please consult our Privacy Policy for information about how, when and why we collect personal information. If you require further information, please contact us. 


Registration


To make purchases on our website you must register an account. To register an account, you must be over the age of 18, or possess the ability to enter into legally binding agreements. 


When registering an account, you will be required to provide additional personal information that can be collected, held, used or disclosed by us in accordance with the terms of our Privacy Policy. You are responsible for the safe keeping of your username and password, and agree to indemnify us against any loss or damage suffered as a result of your password being shared, or as a result of account activity carried out under your username. 


We reserve our rights to suspend, cancel or terminate any account registered with this site, at any time, and will not be responsible for any loss, cost or damage incurred as a result. We will take reasonable steps notify you before we take any such action. 


Products


Products sold in Australia are subject to consumer guarantees found in the Australian Consumer Law. Nothing in these Terms and Conditions purports to modify or exclude the conditions, warranties and undertakings provided for in the Australian Competition and Consumer Act. Where permitted, any warranties or conditions that are not guaranteed by law are expressly excluded, including the exclusion of liability for incidental or consequential damages caused by breach of an express or implied term. 


Please be aware that our edible products may contain traces of nuts or other allergens. It is the responsibility of the customer to ensure that any person consuming our products is aware of this information. 


We will not be liable for any injury, loss or expense suffered by a consumer of our product as a result of an allergy, to the maximum extent permitted by law. 


We will take reasonable steps to ensure that the final product supplied reflects the colour and designs chosen. We do not guarantee that the final product will be an exact match for colours or designs displayed on our website. 


We note that from time to time certain products may be unavailable as a result of seasonal variation, poor quality or supplier unavailability. When this happens, we reserve our rights to use discretion to supply a similar or higher quality product to you, and will take reasonable steps to communicate this with you prior to supply. 


Our products are supplied with instructions. The instructions are provided as a guide and care should be taken when using our products (particularly in humid conditions). We will not issue refunds for images that are torn, ruined or otherwise made unusable by your efforts in removing or applying them. 


Terms of Sale 


Products listed for sale on our website represent an invitation to treat and do not constitute a formal offer to buy. No binding agreement is formed between the parties until such time as confirmation of purchase is received by the customer. 


Customers are required to register an account on our website to purchase products. The process for ordering and purchasing our products occurs online and customers are required to enter payment information at check-out. 


All prices shown on our website are in Australian Dollars and include GST. 


Your credit card details are not viewed or retained by us for your added protection – please consult our Privacy Policy for further information. 


We will forward to your registered email address confirmation of your order and payment. Orders cannot be cancelled after confirmation is received.


Delivery and Insurance


Orders placed before 11:00 am (AEST) Monday – Friday will be dispatched same day, with the exclusion of public holidays. Orders placed after 11:00 am will be treated, for the purposes of dispatch, as being made the following business day. In the event that an order cannot be dispatched in accordance with these terms, customers will be contacted as soon as practicable. 


Orders exceeding $250.00 will qualify for free standard shipping within Australia. The delivery fee for orders with a value less than $250.00 will be calculated at check-out, with reference to the weight of the package. 


An email confirming shipping information will be forwarded to customers following dispatch. This email will include tracking information that can be used by customers to check the status of their delivery. Customers should contact us immediately if the details on the shipping confirmation are incorrect. 


Most orders to New South Wales, ACT, South Australia, Victoria and Queensland will be delivered within three (3) business days. Orders shipped to the Northern Territory, Western Australia and Tasmania may take five (5) to seven (7) business days to arrive. We do not guarantee the delivery times quoted by us, Australia Post or third-party courier services. Delivery times are approximate and subject to availability. We are not able to provide any information about the time of day the parcel will be delivered. 


Customers that have not received their delivery within seven (7) to ten (10) business days should check the tracking details provided and contact us with their order number and shipping information. 


We do not offer same day delivery. Express shipping is available to customers at an additional fee. This option must be selected and paid for at check-out. 


Customers that accept our free delivery option consent to their goods being delivered with Authority to Leave. Customers who do not want their parcel left at the nominated address, or have other delivery preferences, should leave alternate instructions in the comments section at check-out. We do not guarantee that all requests will be satisfied. Additional charges may apply. 


Please note, we do not deliver to post boxes.


In the event that a courier has left a note and you do not contact the courier service to arrange delivery, the parcel will be returned to us. We will contact you to arrange redelivery at an additional charge. 


All flat rate and signed for orders under $500.00 are insured up to the value of $100.00. Insurance is increased to $250.00 for orders over $500.00. We can increase insurance cover at your request, for an additional fee. 


Title and risk in the products ordered are transferred to the purchaser once the goods have been dispatched. 


International Orders 


The price of shipping to New Zealand will be calculated and displayed at check-out. New Zealand customers should be sure to convert the default currency from AUD to NZD by clicking the currency icon at the top right-hand side of the screen. 


International Customers from countries other than New Zealand should contact us, prior to check-out, to discuss delivery. When contacting us please list the items you wish to purchase, and your delivery information. We will provide a shipping quotation for your review prior to purchase. 


Edible Image Supplies is not responsible for any taxes or customs duties that need to be paid when the parcel arrives in the destination country. All costs associated with the importation of our products are the responsibility of the customer. 


Returns


We do not offer change-of-mind refunds or exchanges. We will happily refund or replace goods that have a manufacturing fault, or if the goods delivered do not correspond with the description provided on our website. It is the purchaser’s responsibility to order correctly and to order products that are compatible with their printing systems. Should the purchaser order the wrong products, and they have been opened, we are unable to process an exchange. 


We reserve our rights to inspect the goods supplied prior to confirming any fault or defect. As we are an online business we will ask for photographs in the first instance. Please contact us, as soon as you have received your order, should you believe your product is faulty or not as described. Any damage or defect pertaining to a product, including a printing system, before it is used needs to be communicated to Edible Image Supplies within seven (7) days of delivery of the product. 


In the event that the goods need to be returned us, you will be issued with a Return Authorisation Number from a member of the Edible Image Supplies team. The goods must be returned to us within 7 days of taking receipt of your order. The initial cost of returning the goods to us will be the responsibility of the purchaser. If the products are found to be faulty when inspected, we will reimburse the purchaser for the cost of return shipping. 


All printing systems are benefitted by a 12-month warranty that commences on the date of purchase. Printing systems that are inspected and deemed faulty by us within the warranty period will be replaced. We reserve our rights to inspect and test the goods before confirming any fault or defect. Consumable products such as print heads and ink cartridges are excluded from this warranty. 


This warranty does not cover damage that has occurred as a result of the purchaser’s negligence or the product being incorrectly used or treated. The purchaser must use the equipment in accordance with the instructions provided (which includes completing a weekly test print). Further, this warranty does not apply where the purchaser has used inks not supplied from Edible Image Supplies or has not followed the correct printing procedure. 


Accuracy of Information


We will take reasonable steps to ensure the accuracy of information contained on this website however, we make no warranty (to the extent permitted by law and the Australian Consumer Law) that the information contained on this website is complete or accurate. 


We may, without notice, make changes to our terms, conditions and policies. Terms and conditions published on this website will always be the latest and will override any prior terms and conditions published on this website. We encourage you to regularly check our website terms and inform yourself of any changes. 


Linked Sites and Downloads 


Our website may contain hyperlinks that take you to third party websites. We are not responsible for any content displayed on those pages, or for the privacy policies of third parties. We recommend that you review the terms, conditions and policies on any third-party website. 


We are not liable to you or any other person for damage to your computer, or other device, that occurs in connection with the use of our website. You are responsible for the use of any ‘anti-virus’ software, or similar product, to protect your computer from unwanted downloads or threats. 


Intellectual Property 


We own, or license from associated third parties, the intellectual property rights to all information, images or content found on our website, unless otherwise indicated by us. We grant to you the right to view the content displayed on our website, to the extent permitted by law. 


Use of this website does not transfer any intellectual property rights to the viewer. Reproduction of this website, its content or its images is prohibited and may result in civil or criminal liability. 


Disclaimers


You acknowledge and agree that Edible Image Supplies ABN 42 609 442 793 will not be liable to you, or any other person, for any direct or indirect loss, damage or expense (including but not limited to damages for product liability, personal injury or negligence) resulting from the use of goods supplied by us, or the content displayed on this website, to the maximum extent permitted by the Australian Consumer Law and any other law of Australia. 


You agree to indemnify and hold Edible Image Supplies ABN 42 609 442 793 harmless from and against any and all claims, loss or expense that may be incurred by Edible Image Holdings Pty Ltd which relate to or are incidental to the performance of its duties as described in these terms and conditions including all cots of defending itself against a claim by any other person as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. 


Your use of this website, and our products, is governed by the laws of New South Wales and the Commonwealth of Australia and you submit to the non-exclusive jurisdiction of the courts that exercise this jurisdiction. 


This policy is effective from February 2018